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Customer Surveys

Your customers are the most important resource of information for your business.

Unless they’re unhappy, they will rarely provide you with feedback. The best way to gather and understand their opinions is through an independent, tailored customer survey. If designed and implemented properly, the survey will provide you with a set of results and recommendations which will help you to maximise customer retention.

We’re experts in designing, running and analysing customer surveys. We interview your key decision makers to get a real insight as to why they choose your services and continue to do business with you. By asking the right questions in the right way, we can also find new growth opportunities within your existing client base.

We will deliver the results back collectively and individually, highlighting key concerns and best performing areas. You will be handed an intelligent report which allows you to make positive changes in your business. It will also provide you with key differentiators to better position your services among prospective clients. Ultimately, it will provide you with a guide to improve and grow your business.

 

“This is the fourth time in different organisations where I have engaged Comit, which shows how I value the return on investment, service and approach.”   John McCabe, Prisa Consulting

case study simply dynamics

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Latest Blog Post

Inside Comit: A peek into the world of PR

By Aleasha Rafferty Monday, 13th May 2024 | 0 comments
Since I joined Comit, I’ve been privileged to witness and contribute to the very exciting and fast changing technology ecosystem, while gaining firsthand insights into some of the world’s most innovative companies. I’ve also acquired lots of new PR, communications and digital skills, and gained invaluable experiences along the way. Through this blog, I hope to give readers my own personal insights into working in a vibrant tech PR agency like Comit.

Effective PR strategies for building relationships with stakeholders

By Aleasha Rafferty Tuesday, 30th April 2024 | 0 comments
In the realm of public relations, effective stakeholder relationships are akin to the foundation of a sturdy fortress. Just like every brick plays a crucial role in fortifying the structure, stakeholders – be they investors, employees, customers, or the broader community – are vital components in shaping an organisation's trajectory. Therefore, mastering the art of stakeholder engagement becomes not just a strategic choice but an imperative for organisational success. In this blog, we delve into the intricacies of stakeholder relationships and explore tactics and techniques for nurturing relationships with them.

How to avoid greenwashing… and greenhushing

By Helen Morrogh Wednesday, 27th March 2024 | 0 comments
To speak, or not to speak – that is the question facing business leaders and communications teams when it comes to sustainability. To speak risks being scrutinised and accused of greenwashing, to choose to stay quiet – commonly known as greenhushing – means intentional underreporting of green credentials and a lack of active participation in the global corporate drive for climate action.

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